Payroll Services FAQS

A feedback form is available under our Contact us page.

Please visit your Trust Specific FAQ page on ELFS Portal to review scheduled pay dates.

If you have forgotten your password once you have accessed the link above select ‘Login’, enter your trust email address under Login ID, then select ‘Forgot Password’. You will be sent a link to reset your password.

If you haven’t used the portal before, once you have accessed the link above, please select ‘Register’ and create a customer profile using your NHS email address.

Any issues in obtaining access can be raised by emailing: portal.queries@elfs.myservicedesk.com

Payslips are available electronically using Employee Self Services (ESS) within the National NHS Payroll System (ESR). Please liaise with your employer for further information regarding how to access ESS.

Once you have activated this ESS you will also be able to download the MyESR app should you wish to view your payslip on a mobile device.

All overtime and enhancements (unsocial hours payments) are paid a month in arrears, for example if you work a Saturday shift in June you will not receive the payment until July.

If you have any queries regarding your overtime or enhancements, you should contact your manager in the first instance who will assist you in resolving the query.

If you have contacted your manager and your rostering team and they have advised all information has been sent, please raise a query via ELFS Portal.

If you have forgotten your password once you have accessed the link above select ‘Login’, enter your trust email address under Login ID, then select ‘Forgot Password’. You will be sent a link to reset your password.

If you haven’t used the portal before, once you have accessed the link above, please select ‘Register’ and create a customer profile using your NHS email address.

Any issues in obtaining access can be raised by emailing: portal.queries@elfs.myservicedesk.com

Please see your employers’ expenses policy which should outline how to access the expenses system as well as what and how to claim.

Your Bank Account details can be amended through accessing MyESR or via ESR self-service.

This can be accessed as follows:

• Visit https://my.esr.nhs.uk
• Click ‘Login’
• Click ‘Forgot/Request Username’
• Add your trust/ organisation email address and your Date of Birth, this will then send you a link to set your own password and access the system.

Please contact your Workforce Department regarding any amendments to your personal details i.e. surname, address.

If your trust uses employee self-service (ESS) you will be advised on how to update your personal details via MyESR.

In the first instance, please raise this with the Recruitment/ Workforce Department at your organisation to establish if you have been set up on the system.

If you have contacted your Recruitment/ Workforce Department and they have advised all information has been sent, please raise a query via ELFS Portal.

If you have forgotten your password once you have accessed the link above select ‘Login’, enter your trust email address under Login ID, then select ‘Forgot Password’. You will be sent a link to reset your password.

If you haven’t used the portal before, once you have accessed the link above, please select ‘Register’ and create a customer profile using your NHS email address.

Any issues in obtaining access can be raised by emailing: portal.queries@elfs.myservicedesk.com

Your assignment number can be found in the top left-hand corner of payslip.

If you have not yet been paid, please contact your line manager or Workforce Department who should be able to assist.

ELFS are unbale to make any changes to your tax code, which is provided by HMRC.

You will need to contact HMRC personally on their helpline 0300 200 3300, quoting your trust tax reference as shown on your Trust Specific FAQ page on ELFS Portal.

If you have forgotten your password once you have accessed the link above select ‘Login’, enter your trust email address under Login ID, then select ‘Forgot Password’. You will be sent a link to reset your password.

If you haven’t used the portal before, once you have accessed the link above, please select ‘Register’ and create a customer profile using your NHS email address.

Any issues in obtaining access can be raised by emailing: portal.queries@elfs.myservicedesk.com

Alternatively, you could register for a HMRC personal tax account so you can check your records and manage your details on-line.

Unfortunately, in line with HMRC regulations ELFS are unable to provide a duplicate P45.

However, all information is automatically interfaced to HMRC. For any further queries regarding your tax code, you will need to contact HMRC directly on their helpline 0300 200 3300.

We will automatically assess your eligibility to join the NHS Pension scheme, more information about the scheme can be accessed through the NHS BSA Member Hub

You can contact the NHS Pensions employee helpline via 0300 3301 346.

Annual Pension Benefit Statements can be obtained from the NHS Total Reward Statement portal or via ESR self-service; interactive guides are available via ESR Support – Total Rewards.

Further information on Total Reward Statements can be found in the employee section of the TRS information website: www.nhsbsa.nhs.uk/TRS

Please visit the website linked below, for information regarding leaving the NHS Pension Scheme:

Leaving or taking a break from the scheme | NHSBSA

From the ‘Opting Out’ section print off and complete the’ Application to leave the NHS Pension Scheme’ (SD502) form.

If you have less than 2 years in the pension scheme and haven’t reached normal pension age, then you may be able to apply for a refund.

To apply- print off and complete the Application to leave the NHS Pension Scheme (SD502) as well as an ‘Application for a refund of pension contributions’ (RF12) from the Refund section and return to Payroll via ELFS Portal.

Please sure that you read all information when making this decision.

Pension contributions are based on your actual annual pensionable pay.

Details of the contribution rates can be found on this link Cost of being in the Scheme | NHSBSA.

The easiest way to contact us is via ELFS Portal; the portal is secure, flexible and easy to use, allowing you to raise and track queries 24/7.

If you haven’t used the portal before, once you have accessed the link above, please select ‘Register’ and create a customer profile using your NHS email address.

If you have forgotten your password once you have accessed the link above select ‘Login’, enter your trust email address under Login ID, then select ‘Forgot Password’. You will be sent a link to reset your password.

Any issues in obtaining access can be raised by emailing: portal.queries@elfs.myservicedesk.com

Alternatively, you can contact us via the relevant phone number for your trust:

Please note that our telephone lines are open between the hours of 08:00 – 18:00

If you would prefer to request a call back, please click on the link below and we will endeavour to get back in touch with you as soon as possible.

Request a call back