Ask Accounts Payable FAQs
We know that every minute you are trying to contact us is time taken away from your job and therefore we have devised some FAQs to assist you with some responses.
Click here for a list of all invoice addresses.
To view information on all invoices for any of ELFS’ clients, please register for our supplier portal. This is very simple and completely free of charge.
Using our supplier portal you can view the status of your invoice with any of ELFS’ clients, download a copy remittance advice, chase an overdue invoice directly with the approver, online statement reconciliation tool and raise more complex queries. It also enables us to notify you immediately if there is a dispute with your invoice and allows you to provide any missing information directly via the portal to enable faster processing of your invoice.
Please see the linked supplier portal guide for more information on how to use the portal.
If you haven’t received a remittance advice for the payment, please visit our supplier portal where you will be able to view and download this information to enable invoice allocation.
Please register for our supplier portal where there is up to date invoice information which will answer many of your queries. If you have a more complex query which you are unable to resolve, you can raise a query to ELFS directly via the portal and you will receive an incident number by return, ELFS will then provide updates and resolve your query.
Overdue invoices can be instantly chased directly with the person responsible for approval via the supplier portal, alternatively a query can be raised via our portal where we will then chase the approver on your behalf.
Please raise a query via ELFS supplier portal for this to be investigated and resolved.
If you do need to request a call back, then please complete the link below and we will endeavour to get back in touch with you as soon as possible.
Please note that these are subject to change and can be cancelled at any point.
Also note that just because an invoice is processed for payment it doesn’t guarantee it will be paid as the trust can decide to remove invoices from payment runs.
- Mondays
- University Hospitals Dorset NHS Foundation Trust
- Hertfordshire Partnership NHS Foundation Trust
- Northern Care Alliance
- Barnet, Enfield and Haringey
- North East London NHS Foundation Trust
- Moorfields Eye Hospital
- Tuesdays
- Birmingham Community Healthcare NHS Trust
- University Hospitals Dorset NHS Foundation Trust
- East Lancashire Hospitals Trust
- Hull and East Yorkshire NHS Trust
- Imperial College NHS trust
- University Hospitals of North Midlands NHS Trust
- Moorfields Eye Hospital
- University Hospitals of Morecambe Bay NHS Trust
- Wednesdays
- University Hospitals Dorset NHS Foundation Trust
- Hertfordshire Partnership NHS Foundation Trust
- Hertfordshire Community NHS Trust
- Hull and East Yorkshire NHS Trust CF
- London Ambulance Service NHS Trust
- Northern Care Alliance
- North East London NHS Foundation Trust
- Northern Lincolnshire and Goole NHS Foundation Trust
- Northern Lincolnshire and Goole NHS Foundation Trust CF
- Moorfields Eye Hospital
- Lancashire Teaching Hospitals NHS Trust
- Thursdays
- University Hospitals Dorset NHS Foundation Trust
- East Lancashire Hospitals Trust
- Hull and East Yorkshire NHS Trust
- Imperial College NHS trust
- University Hospitals of North Midlands NHS Trust
- Barnet, Enfield and Haringey
- South Tees NHS Foundation Trust
- Moorfields Eye Hospital
- Whittington Health NHS Trust
- Whittington Health NHS Trust PH
- University Hospitals of Morecambe Bay NHS Trust
- Fridays
- Birmingham Community Healthcare NHS Trust
- University Hospitals Dorset NHS Foundation Trust
- Northern Care Alliance
- North East London NHS Foundation Trust
- Hertfordshire Partnership NHS Foundation Trust
- Moorfields Eye Hospital
- East Lancashire Hospitals Trust CF (every other week)