Payroll, Pension & Expenses

ELFS combines best practice shared services solution design with its knowledge of the complexities in the NHS.

We always aim to deliver a suite of services tailored to the clients need. Client service requirements can be individually selected from the ELFS services menu. A summary of the key services included in the Service Level Agreements and how to access the Framework are listed below.

ELFS provides payroll services to 67,000 NHS staff across twenty organisations. This equates annually to producing 858,000 monthly and weekly payslips.

Our web enabled dashboards show that on average we pay 99.5% of all payslips right first time, inclusive of Trust manager’s errors. From a Payroll processing level, ELFS achieve 99.95% right first time accuracy.

ELFS Payrolls’ fundamental objective is to pay staff accurately and on time.

Within the Payroll Team ELFS have many NHS experienced payroll staff and managers who are fully conversant with ESR processing capabilities, and fully understand Agenda for Change and Medical & Dental terms and conditions. Our team have a wide knowledge of all aspects of NHS Payroll provision.

Where new contracts are brought into ELFS Shared Services, each Trust is allocated a Payroll Client Manager with a dedicated Payroll Team Leader and adequate support staff to provide the service.

Operational and Contract review meetings are regularly attended throughout the contract to ensure that all Trust expectancies and actions are met to provide a quality service.

Within our team we have a Pensions Manager and support staff who manage all actions within the NHS Pensions scheme as well as NEST and local authority Pension funds. Our teams manage employee Pension contributions, and the processing of Pension estimates and eventual retirement applications.

From an Expenses service provision our staff assist Trusts’ by administering Selenity and Giltbyte on line expenses systems and can also process paper claims where appropriate. All claims are reimbursed through ESR.

From a statutory HMRC reporting aspect, ELFS undertake all actions of monthly Real time information reporting through to year end P60, P11D and PAYE reconciliations.

Our Payroll Team respond to all telephone and email queries which are logged in the Hornbill call logging service. Our Helpdesk Team work physically alongside Payroll colleagues to efficiently respond to queries raised. All calls and response times can be clearly reviewed on our web enabled dashboards.

Key elements of the service include:

  • Production of monthly and weekly pay advice slips.
    Web enabled expenses reimbursements.
    Calculation of PAYE, Pensions and NIC liabilities.
    Processing of SSP, SMP, SAP, Student Loans, Attachments of Earning and Pensions.
    New starters and leavers processing.
    Payroll Reporting.
    Correct payslip value quality and performance reporting
    BACS payment services.
    Sickness, Absences, Reasons and Termination data input
    Pensions processing, information and pre retirement support.
    Redundancy, MARS and retirement forecasts.