To our valued clients and service user,
We are living through an extraordinary time with the fast spread of the coronavirus, identified as COVID-19. We recognise you put trust in ELFS to provide Financial and Payroll services to your users. Our number one priority always is the health and safety of our employees, clients, service users and their families. We want to share some of the actions we have taken to keep the entire ELFS community safe while minimising impact to our operations and yours amid this public emergency.
ELFS has initiated its Business Continuity Incident Management plans in response to COVID-19 emergency. Our Team meets regularly to monitor developments and closely follow the guidance and advice from the Government and the Department of Health. We also working closely with our host NHS organisation and have taken a range of actions, including but not limited to:
• Educating all employees about the virus;
• Encouraging employees to work from home where possible;
• Sharing resources and guidance on how to contain the illness;
• Increasing and expanding cleaning of facilities;
• Restricting business travel and events;
• Requiring employees exhibiting any symptoms to stay at home;
• Enforcing a stringent return-to-work policy if an employee becomes ill.
At this time, COVID-19 is creating uncertainty and concern, but has not impacted our operational capabilities. We are fully prepared and have all necessary resources and capabilities to ensure continuity for our clients and service users during this exceptional time.
Our business continuity plan enables our operational teams, to work remotely in a safe and secure manner. We are confident that we have the correct response strategies and technologies in place to ensure uninterrupted provision of services and support throughout the COVID-19 outbreak. We are continuously monitoring the situation and will make all operational changes required to support our clients and service users
In order to ensure invoice payments can be processed promptly please provide your invoice in an electronic format as per the instructions indicated in the link below, this will remove any bottlenecks in the invoice submission process.
Electronic Invoice Submission Guidance Details
Thank you for your ongoing support as we work through this together.