Accounts Payable FAQs


Accounts Payable Q and A

Q: When will I receive payment for my outstanding invoice?

A: Please click here for a summary of payment dates for ELFS’ clients. For further information on the status of any outstanding invoice, please register for our supplier portal.


Q: Where do I send my invoice to?

A: Click here for a list of all invoice addresses.


Q: Have you received my invoice?

A: To view information on all invoices for any of ELFS’ clients, please register for our supplier portal.


Q: I have received a payment – which invoices does this relate to?

A: If you haven’t received a remittance advice for the payment, please visit our supplier portal where you will be able to view and download this information.


Q: How do I contact the ELFS helpdesk to resolve my query?

A: Please register for our supplier portal to assist you to self-serve many of your queries. If you have a more complex query which you are unable to resolve, please raise a query via the portal.


Q: My invoice is overdue and has not yet been paid – what action can I take?

A: Overdue invoices can be instantly chased directly with the person responsible for approval via the supplier portal, alternatively a query can be raised via our portal where we will then chase the approver on your behalf.


Q: I have been paid an incorrect amount – how do I have this rectified?

A: Please raise a query via ELFS supplier portal for this to be investigated and resolved.


Q: What does the supplier portal allow me to do?

A: Using our supplier portal you can view the status of your invoice with any of ELFS’ clients, download a copy remittance advice, chase an overdue invoice directly with the approver and raise more complex queries.