• "ELFS continually deliver an efficient, high quality and innovative shared service solution. They have provided good, cost effective support to the Trust since 2002 and have remained flexible in their approach throughout."

    Jonathan Wood, Director of Finance, East Lancashire Hospitals Trust

  • "ELFS Shared Services delivered the project on plan an to budget. They handled with minimal disruption the complexitiesof migrating two Foundation Trusts simultaneously"

    Stuart Hunter, Director of Finance and IT, Royal Bournemouth and Christchurch NHS Foundation Trust

  • "This is the first shared service arrangement the Service has ever entered into so it has been a very important and considered decision. We will be working very closely with ELFS and Advanced to ensure a smooth transition and long-term success"

    Amanda Cant, Deputy Director of Finance, London Ambulance Services Trust

  • "The main benefits of automated expenses system is the speed of reimbursements to claimants, the lack of paperwork and the ability for staff to be able to access the system to update their claims from any location."

    ELFS Client Comment

  • "ELFS Shared Services have been both efficient and professional in creating a seamless migration of services; the workflow solution offered has negated any location issues. We have seen marked Improvements with Key Performance Indicators."

    Andrew Hopkins, Director of Finance and Deputy Chief Executive, Norfolk & Suffolk Mental Health NHS Foundation Trust

  • "Our transition to ELFS Shared Services was handled in a very efficient and professional manner. Support has been excellent and we look forward to a long and productive relationship with them."

    Annette Capper, Head of HR, Coventry & Warwickshire Partnership Trust

  • "Just a note of appreciation for a job very well done in the transition from in house to ELFS Shared Services, if I'd have known it could be done so smoothly I would have done it years ago."

    Tony Whitfield, Director of Finance, Salford Royal Foundation Trust

  • "ELFS Shared Services provides highly professional and innovative financial services that respond to the needs of the Trust."

    Peter Hoyle, Acting Director of Finance and Information, Calderstones Partnership NHS Foundation Trust

  • "The support provided by the whole ELFS team during the time of transition and PCT closedown is a testament to the professionalism, the can do attitude and the very high standards that they set themselves as a service. Thank you very much for your support."

    Kirsty Hollis, Deputy Chief Finance Officer, NHS East Lancashire Clinical Commissioning Group

  • "ELFS Shared Services have provided an efficient shared service solution since April 2012; they remain responsive to all our needs and have ensured the transition of our services was professionally delivered."

    Andrew Goodwin, Deputy Director of Finance, Poole Hospital NHS Foundation Trust

  • "ELFS highly professional support and expertise ensured that the transfer of our payroll and pensions service was not only effectively managed but also enabled us to improve and transform our internal processes and capacity. The first few months of working in partnership with ELFS has already brought benefits to the Trust in terms of payroll accuracy, reduced error rates and savings."

    Lisa Ward, Head of Human Resources, North West Ambulance Service NHS Trust

About Us

ELFS Shared Services was established on the 1st April 2002 and is now in its fifteenth year of operation providing business shared services to 33 NHS client organisations from its offices located at Viscount House just off the M65 at junction 4, Blackburn with Darwen Services. ELFS Shared Services is a business division of Salford Royal NHS Foundation Trust.
 
Mission Statement

“ELFS plans to deliver superior, sustainable performance that enables our clients to save money, improve services and focus their support on frontline care to patients”  

Vision Statement

“ELFS shared services to be the Financial and Payroll transformational service provider to at least 50 NHS organisations by 2020.”
 
ELFS Shared Services has seen its client base grow from five to thirty three NHS client organisations. ELFS has achieved an enviable track record as an innovative high quality and cost effective shared services provider.  Our most recent migrations were Alder Hey Children NHS Foundation Trust (Payroll Services) and Imperial College Healthcare NHS Trust (Financial Services)  both went live on the 1st October 2014.  ELFS offers existing and prospective new clients the following business partnering benefits;
  • A highly motivated workforce dedicated to providing high quality shared services excellence.
  • ELFS attained Finance Skills Development Level 3 accreditation in 2008, and has been re-accredited in 2012. 
  • A reputation for developing excellent client relationships based on service satisfaction and high quality delivery.
  • Working in partnership with Advanced Business Solutions to provide future proofed world class systems and technology to support you and your business objectives.
  • Professional, knowledgeable, and experienced NHS staff who will help you to design and implement best practice business solutions.
  • Provision of business intelligence through monthly balance scorecard reporting on key performance indicators for all ELFS client organisations.
  • Comparative client benchmarking reports on key performance indicators.
  • A flexible service solution to meet your needs and objectives.
  • A close cultural fit & understanding of your business processes & needs.
  • Achieved ISO 22301 Business Continuity accreditation for Business continuity contingency plans & procedures.
  • Achieved ISO 9001 accreditation for Quality Management.
  • Achieved ISO 14001:2004 accreditation for Environmental Standards.
  • 130 WTEs, sickness absence rate 3% & staff turnover 2% 2015/16.
  • A respected, professional  & cost effective option to be considered alongside current “in house” solutions & SBS/Steria.
  • Best of breed web-enabled technologies utilised to deliver process efficiencies.
  • 100% Recommended by all our clients.